Return & Refund Policy - Symbiotic Chair

Return & Refund Policy

We offer a 40-day money-back guarantee for all our models, offering you a full refund for the returned product, starting from the date of the delivery to your address.

Refunds will be made within 7 days of receipt of the returned item. Delivery charges will not be refunded unless the item is faulty.

To help with product returns we will send you for free an easy-pack box with instructions on how to re-pack the chair for sending it back to us (no tools needed and no need to keep the original packaging).

We may offer additional advice on how to adjust the chair or improve your workstation setup before you return the product to us.

In order to approve your refund request the product must be returned to us without any damaged components or scratches.

You are only eligible for a refund if you haven’t already purchased and returned a product to us.