We offer 14 days full refund if for some reason a customer is not satisfied with the purchase. Customer may cancel an individual order and receive a full refund by sending us a written request up to 14 days from the date on which the customer received the goods. If a customer cancels an order, in order to qualify for a full refund, the customer must return the goods within working hours at the address which will be provided, undamaged and within a reasonable time. Chairs with stained or damaged fabric or faux leather will not be eligible for a refund.